Annual Conference Day 4: Relationship-Based Case Management, a Key to Population Health

Date: Friday, November 11, 2022

Time: 9 a.m. to 11 a.m.

Available Credits: 2 CEUs

Cost Per Registrant: $130 (Non-Members), $65 (Members) Enter the member discount code at checkout to receive the reduced rate. Need the code? Send an email to Brenna Whiteside at

Speaker: Patrick Runnels, MD, MBA, Associate Chief Medical Officer of Population Health and Director of Adult Clinical Psychiatry (Department of Psychiatry), University Hospitals


In the final session of The Ohio Council’s 2022 conference series, Dr. Patrick Runnels will share information about relationship-based case management and explain how it is a key tool for patient engagement and improving patient outcomes. Effective case management for patients with chronic conditions leads to better patient health and satisfaction, a reduction in avoidable re-admissions, and improves overall patient outcomes. Participants will learn strategies to develop trust with patients and better understand their complex medical needs resulting in improved management of health conditions.  Attendees will leave this session with a better understanding of how relationship-based case management differs from traditional case management, strategies to implement this model, and how it can be used to improve individual and health system outcomes. Learn more about Patrick Runnels, MD, MBA.



  • Understand the barriers that patients with complex medical, social and behavioral health issues face, particularly the barriers of trust, self-esteem and complexity
  • Consider the difference between transactional, reactive care and relational, proactive care
  • Discuss how health systems' traditional approach to complex patients has not worked
  • Describe longitudinal, relationship-based case management, contrast it with traditional case management, and discuss how it impacts patients

Attendance, Registration, and Pricing Details

All 2022 Annual Conference training sessions will take place virtually via GoToWebinar. There is no in-person attendance option. Attendees may not share webinar login credentials. Using another attendee's login link and credentials will disqualify one from receiving CEUs.

After registering via GoToWebinar, participants will receive a link for the individual session at the email address they used to sign up. If you do not receive this email, please check your spam/junk folder and contact Brenna Whiteside, as necessary. Attendees must attend the webinar using the unique link generated for them by the GoToWebinar service to qualify for CEUs.

Attendance for each session will be taken electronically using reports from GoToWebinar. To qualify for CEUs, attendees must attend through the GoToWebinar web service or app. Taking part by telephone only will not qualify one for CEUs. Guests who arrive late or leave early may only be eligible for partial credit. The Ohio Council's attendance requirements are determined by relevant state licensing agencies. Conference webinars will not be recorded.

Sessions are priced individually as marked at member and non-member rates. Members will be sent discount codes to secure member rates at the time of registration. Attendance fees are payable at the time of registration. Please note that due to fixed costs associated with the 2022 Annual Conference, session registration fees are non-refundable.

Registrations are transferable to other staff members within one's organization with advance notice. To do this, please send an email to Ohio Council Administrative Assistant Brenna Whiteside at at least one week before the session is scheduled to begin. Please include the full names, titles, license numbers, and contact information of the original registrant and the person to whom the registration is being transferred. Please note that due to demands on our team related to the Conference, The Ohio Council cannot guarantee that last-minute transfer requests will be processed in time to be counted present for the training if requests are not made in a timely manner. Please allow at least at least 5 business days to process registration transfers.